1. Eligibility for Return / Refund

• You may request a return or refund if your item arrives faulty, damaged or materially different from description.

• Returns must be initiated within 30 days of receipt.

• Items must be unused (unless faulty), in original condition and packaging—with tags / seals intact where applicable.

• Non-returnable items: [list any exceptions—e.g., limited-edition beans after opening, perishable items, etc.]

2. Return Process

• Contact our customer support at hello@beanvoyage.com or +91-98765-43210 with your order number and reason for return.

• We will evaluate and, if approved, provide return instructions (including address & carrier options).

• You (the customer) are responsible for the cost of return shipping unless the return is our fault (e.g., wrong item, damage).

• Once we receive the returned item and inspect it, we will notify you of refund / exchange status.

3. Refunds & Exchanges

• Refunds will be issued via the original payment method within 7–14 business days after we receive and approve the returned item.

• Alternatively, you may request an exchange or store credit at our discretion.

• If the item is faulty / damaged on arrival, we will offer to replace or refund at no additional cost.

4. Cancellations

• You may cancel your order before it has been dispatched. Please contact us as soon as possible.

• Once the item has left our warehouse / been shipped, the cancellation will be treated as a return per above terms.

5. Policy Changes

• We reserve the right to modify our Returns & Refunds policy at any time, but any changes will not affect orders already placed.